Terms & Conditions
for SilkWeb Consulting and Development LLC
Who we are
Our website address is: www.silkweb.com
General website privacy
SilkWeb Consulting and Development LLC takes privacy seriously. We value the trust that you place in us by providing us your personal information. We will always use your personal information in a way that is fair and worthy of that trust.
We will always be transparent with you about the information we collect, what we do with it, with whom we share it and who you should contact if you have any concerns.
You can use the SilkWeb Consulting and Development LLC website without disclosing your identity. Details of the information that we gather as standard when you access the website is described below. If you register for access to any of our services or contact us via forms, there will be detailed information about how your data is processed in connection to your registration.
Embedded content from other websites
Our websites may contain links to other websites. We have no influence on the compliance or non-compliance of the operators of these sites with the data protection provisions.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Identity and contact details of the controller and data protection officer
SilkWeb Consulting and Development LLC (“SilkWeb”), as controller of personal data, is responsible for the processing of personal data that relate to you under applicable data protection laws and regulations.
If you have questions regarding the processing of your personal data, please contact SilkWeb’s data protection officer at info@silkweb.com or by mail or phone at: Laurel Shaw. 1.888.618.1118
What categories of personal data will SilkWeb process, for which purpose and based on what legal basis?
When you access any SilkWeb website, your web browser is technically configured to automatically transmit the following data (“log data”) to our web server, which we then capture in log files:
Date of access,
Time of access,
URL of the referring website,
File retrieved,
Data volume transmitted,
Browser type and version,
Operating system,
IP address,
Domain name of your internet access provider.
This is exclusively information which does not allow you to be identified. This information is necessary for technical purposes in order to correctly deliver the content requested by you and its collection is an unavoidable aspect of using websites. The log data is analyzed purely for statistical purposes in order to improve our website and its underlying functionality. SilkWeb will process your personal data based on the legal basis legitimate interest. SilkWeb’s legitimate interests include the interest to manage its websites according to fair business practices and to maintain availability and functionality of the websites.
Cookies
We use cookies and tracking pixels to gather data regarding your use of the website in order to tailor the website to its users’ needs. The gathering of this usage data and the creation of a usage profile is carried out on an anonymized basis using a cookie ID. We create and store these usage profiles solely in anonymized form and do not combine them with your name or with any other information such as your email address which may reveal your identity.
Cookies cannot be used to run programs or deliver viruses to your computer. With the information contained in cookies, we can simplify navigation and facilitate the correct display of our websites.
Each website has its own cookies statement where you as a user can see the exact cookies usage for that specific site.
Forwarding of data to third parties
SilkWeb may, if necessary to fulfill the purpose for processing the personal data, or if required by law or regulation share your personal data with other SilkWeb company, including companies outside of the United States. SilkWeb may also, if necessary to fulfill the purpose for processing the personal data, share your personal data with third party companies and suppliers including companies and suppliers outside the United States.
We work with a range of different service providers to deliver the SilkWeb website universe. SilkWeb will secure that appropriate safeguards are in place which provide adequate levels of protection of your personal data as required by applicable data protection laws.
For how long will SilkWeb keep your personal data?
SilkWeb will keep your personal data as long as required to fulfill the purposes for which the personal data was collected.
Your data protection rights
You have the right to request from SilkWeb information about the personal data processed about SilkWeb and access to such personal data. You also have a right to request rectification of your personal data if this is incorrect and request erasure of your personal data. Further, you have a right to request restriction of the processing of your personal data meaning that you request SilkWeb to limit its processing of your personal data under certain circumstances. There is also a right for you to object to the processing based on legitimate interest or processing for direct marketing. You have as well the right to data portability (transfer of your personal data to another controller) if SilkWeb ’s processing of your personal data is based on consent or contractual obligation and is automated.
You also have the right to lodge any complaints you may have regarding SilkWeb ’s processing of your personal data to a supervisory authority.
Web Accessibility Statement
SilkWeb is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Measures to support accessibility
SilkWeb takes the following measures to ensure the accessibility of SilkWeb’s website:
• Include accessibility as part of our mission statement.
• Integrate accessibility into our procurement practices.
• Appoint an accessibility officer and/or ombudsperson.
• Provide continual accessibility training for our staff.
• Include people with disabilities in our design personas.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. SilkWeb’s website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Additional accessibility considerations
Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Some videos have closed captioning.
Feedback
We welcome your feedback on the accessibility of SilkWeb’s website. Please let us know if you encounter accessibility barriers on the site:
• E-mail: info@silkweb.com
We try to respond to feedback within 5 business days.
Compatibility with browsers and assistive technology
Our website is designed to be compatible with the following assistive technologies:
• Chrome
• Firefox
• MS Edge
Our website is not compatible with:
• browsers older than 3 major versions or mobile operating systems older than 5 years
Technical specifications
Accessibility of SilkWeb’s website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
• HTML
• WAI-ARIA
• CSS
• JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and alternatives
Despite our best efforts to ensure the accessibility of our website, there may be some limitations. Please contact us if you observe an issue and need assistance with something on the SilkWeb website.
Assessment approach
SilkWeb assessed the accessibility of our website by the following approaches:
• Internal evaluation by our Accessibility Officer, a Certified Professional in Accessibility Core Competencies.
Formal approval of this accessibility statement
This Accessibility Statement is approved by:
SilkWeb Consulting & Development, LLC
Office of the Vice President & Accessibility
Accessibility Officer: Nicole B. Nash, CPACC
Formal complaints
We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.